Terms and Conditions and cancellation policy
1.1. For the business relationship between the Institute of Applied Computer Science e. V. | InfAI Management GmbH, Goerderlerring 9, 04109 Leipzig (hereinafter referred to as the "Seller") and the Customer (hereinafter referred to as "Customer") are exclusively subject to the following General Terms and Conditions (hereinafter referred to as "GTC") in the version valid at the time of the order.
1.2. Consumers within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose that can be attributed predominantly neither their commercial nor their independent professional activity.
1.3. Deviating conditions of the customer are not recognized, unless the seller expressly agrees to their validity.
Inquiries about your order (for example about billing or delivery status) please contact us Mondays to Fridays between 10 and 17 o'clock under the telephone number +49 341 229037 0 or by E-Mail: firstname.lastname@example.org.
3. Offers and service descriptions
3.1. The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs as well as on the websites of the seller do not have the character of an assurance or guarantee.
3.2. All offers are valid, "while stocks last", if nothing else is noted in the products. Incidentally, errors remain reserved.
4. Ordering process and conclusion of contract
4.1. The customer can select products from the assortment of the seller without obligation and collect them via the button [to the shopping cart] in a so-called shopping cart. Afterwards, the customer can use the [checkout] button within the shopping cart to complete the ordering process.
4.2. With the [Buy] button, the customer makes a binding request to purchase the goods in the shopping cart. Before sending the order, the customer can change and view the data at any time. Necessary information is marked with an asterisk (*).
4.3. The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer's order is listed again and the customer can print out the function "Print" (order confirmation). The automatic acknowledgment of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the request. The purchase contract is only concluded when the seller ships the ordered product to the customer within 3 days, or hand over the shipment has confirmed the customer within 3 days with a second e-mail, express order confirmation or sending the invoice.
4.4. If the seller allows a prepayment, the contract comes about with the provision of bank details and payment request. If, despite the due date, the payment has not been received by the seller after renewed request, the seller rescinds the contract with the consequence that the order is invalid and the seller has no duty to deliver. The order is then done for the buyer and seller without further consequences. A reservation of the article in advance payments is therefore for a maximum of 10 calendar days.
5. Prices and shipping costs
5.1. All prices quoted on the seller's website include the applicable VAT.
5.2. In addition to the prices quoted, the seller does not charge any shipping costs for the delivery. The shipping costs are clearly communicated to the buyer on a separate information our shop and during the ordering process.
6. Delivery, availability of goods
6.1. As far as advance payment has been agreed, delivery will take place after receipt of the invoice amount.
6.2. If not all ordered products are in stock, the seller is entitled to partial deliveries at his expense, as far as this is reasonable for the customer.
6.3. If the delivery of the goods fails due to the fault of the buyer despite three times delivery attempt, the seller can withdraw from the contract. Possibly. Payments made will be reimbursed to the customer immediately.
6.4. If the ordered product is not available because the seller of this product is not supplied by his supplier through no fault of his own, the seller may rescind the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or the customer does not wish to receive a comparable product, the seller will immediately reimburse the customer for any consideration already provided.
6.5. Customers are notified of delivery times and delivery restrictions (such as restrictions on deliveries to specific countries) on a separate information page or within the relevant product description.
7. Payment arrangements
7.1. The customer can choose from the available payment methods within and before the order process. Customers are informed about the available means of payment on a separate information page.
7.2. In the case of orders from abroad, customs duties as well as bank transfer may incur bank charges, which must be borne by the customer or the orderer. These are so-called OUR transfers. In the Single Euro Payments Area (SEPA), therefore, a cost-effective SEPA credit transfer in Euro is recommended.
7.3. If payment by invoice is possible, payment must be made within 14 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.
7.4. If third-party providers are charged with payment processing, e.g. Paypal, their terms and conditions apply.
7.5. If there are different delivery times for ordered products, a single invoice will be issued for each partial delivery.
7.6. If the delivery and billing address is identical, the invoice will be enclosed with the shipment. If the order is sent in several consignments, the main consignment contains the invoice. If the delivery address deviates from the billing address, the invoice will be sent by e-mail as a PDF document to the e-mail address specified in the order process. On request, the invoice can also be sent by post.
7.7. If the due date of the payment is determined according to the calendar, the customer is already in default by default of the appointment. In this case, the customer has to pay the statutory default interest.
7.8. The obligation of the customer to pay default interest does not exclude the assertion of further damages by the seller.
7.9. The customer is only entitled to offset if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
8. Retention of title
Until full payment, the delivered goods remain the property of the seller.
9. Right of revocation for consumers
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must contact us (Institute for Applied Informatics eV | InfAI Management GmbH, Goerderlerring 9, 04109 Leipzig, Phone: +49 341 229037 0, Fax: +49 341 229037 99, E-Mail: info @ infai.org) by means of a clear statement (eg a letter sent by mail, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the immediate costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
Model withdrawal form
You can retrieve the sample withdrawal form from this link or receive it with the order confirmation e-mail.
Exclusion or premature termination of the right of withdrawal
The right of withdrawal expires prematurely in contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
10. Notes on returns
10.1. The modalities mentioned in this section ("Notes on returns") are not a prerequisite for the effective exercise of the "right of withdrawal".
10.2. Customers are requested to report the return to the seller prior to return in order to announce the return. In this way, they enable the seller to assign the products as quickly as possible. Customers are requested to return the goods as prepaid packages to the seller and to keep the delivery receipt. Upon request, the seller will reimburse the customer for the postage costs, unless they are to be borne by the buyer. Customers are requested to avoid damage or contamination of the goods. If possible, the goods should be returned in original packaging with all accessories to the seller. If the original packaging is no longer in the seller's possession, other suitable packaging should be used to provide adequate protection against shipping damage.
11. Warranty and guarantee
11.1. The warranty is determined by legal regulations.
11.2. A warranty exists for the goods delivered by the seller only if this has been expressly delivered. Customers are informed about the warranty conditions prior to initiating the order process.
12.1. For a liability of the seller for damages, the following exclusions and limitations apply without prejudice to the other statutory eligibility requirements.
12.2. The seller is liable without limitation, as far as the cause of damage is based on intent or gross negligence.
12.3. Furthermore, the seller is liable for the slightly negligent breach of material obligations whose breach jeopardizes the achievement of the purpose of the contract or for the breach of duties whose fulfillment enables the proper execution of the contract in the first place and whose compliance the customer regularly relies on. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for slightly negligent breaches of obligations other than those specified in the preceding sentences.
12.4. The above limitations of liability shall not apply in the event of injury to life, body or health, for a defect after assuming a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
12.5. As far as the liability of the seller is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
13. Storage of the contract text
13.1. The customer can print the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.
13.2. The seller also sends the customer an order confirmation with all order data to the e-mail address specified by him. With the order confirmation, the customer also receives a copy of the terms and conditions together with the right of revocation and the instructions for shipping costs and delivery and payment. In addition, we save the contract text, but make it inaccessible on the internet.
14.1. The seller processes personal data of the customer earmarked and in accordance with the statutory provisions.
14.2. The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment details) are used by the seller for the performance and execution of the contract. This information will be kept confidential and will not be shared with third parties who are not involved in the ordering, delivery and payment process.
14.3. The customer has the right, upon request, to obtain free information about the personal data stored by the seller about him. In addition, he has the right to correct inaccurate data, blocking and deletion of his personal data, as far as no legal duty of retention precludes.
15. Place of jurisdiction, applicable law, contract language
15.1. Place of jurisdiction and place of fulfillment is the place of business of the seller, if the
customer is a merchant, a legal entity under public law or a special fund under public law.
15.2. The law of the Federal Republic of Germany applies as long as no mandatory consumer protection regulations preclude this.
15.3. Contract languages are German and English.